Friday, 17 June 2011

Actual Call Center Calls

Customer: "I've been calling 700-1000 for two days and can't get through; can you
Operator: "Where did you get that number, sir?"
Customer: "It's on the door of your business."
Operator: "Sir, those are the hours that we’re open."
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about."
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug
the fax machine from the AC wall socket and telephone Jack before cleaning. Now,
can you give me the number for Jack?"
Operator: "I think it means the telephone plug on the wall."
Directory Enquiries
Caller: "I'd like the number of the Argo Fish Bar, please"
Operator: "I'm sorry, there's no listing. Are you sure that the spelling is correct?"
Caller: "Well, it used to be called the Bargo Fish Bar but the 'B' fell off."
Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label -- Woven in Scotland "
On another occasion, a man making heavy breathing sounds from a phone box told a
worried operator: "I haven't got a pen, so I'm steaming up the window to write the
number on."
Tech Support: "I need you to right-click on the Open Desktop."
Customer: "OK."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support: "OK, sir. Can you tell me what you have done up until this point?"
Customer: "Sure. You told me to write 'click' and I wrote 'click'."
Tech Support: "OK. At the bottom left hand side of your screen, can you see the 'OK'
button displayed?"
Customer: "Wow! How can you see my screen from there?"

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